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Set Up SMS for the United States
Learn how to request a brand, campaign, and SMS codes for sending SMS in the United States.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
Before you start sending messages in the United States, review Guide for Sending SMS Messages to the United States.
Supported Code Types
To select the best code type for your messaging strategy, review the operational differences.
| 10-Digit Long Code (10DLC) | Dedicated Short Code | |
|---|---|---|
| Format | Standard local area codes. For example, 212 or 416. | Recognizable 5-digit or 6-digit sequences. For example, 36001. |
| Provisioning Time | 5–12 business days | 8–12 weeks |
| Cost Structure | Low monthly registry fees | Premium monthly registry leasing fees billed immediately upon reservation. $500 for random; $1,000 for vanity. |
| Throughput | Carriers set your volume limits based on your brand's trust rating | Instantly handles 100–500+ messages every second |
| Trust Score | High trust via a recognizable local identity | High trust via an official verified brand identity |
| Two-way support | Yes | Yes |
- Set Up 10-Digit Long Code
Learn how to request a 10-digit long code brand, campaign, and SMS codes for sending SMS in the United States. - Set Up Short Code
Learn how to request a short code brand and SMS codes for sending SMS in the United States. - Vet Your SMS Brand
Improve and maintain your sending reputation by validating your identity when you complete SMS channel setup. When you vet your brand, you can send moreSMS messages from newly approved long and short codes.
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