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Activate and Deactivate SMS Channels
You can activate or deactivate Short Message Service (SMS) channels in your sandbox and production orgs. However, the same SMS channel can't be activated in both orgs at the same time. SMS usage in the sandbox or production org will deduct from your SMS credits. Before activating the SMS code in a sandbox org, make sure that the code isn't being used in a production org.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
To activate or deactivae an SMS channels in your sandbox or production org.
- In Setup, in the Quick Find box, enter SMS Codes, and then select SMS Codes.
- Click the SMS code that you want to activate or deactivate.
-
Click Activate for This Org to activate the SMS code if the code
was deactivated. Or, click Deactivate for This Org to deactivate
the SMS code if it's already active.
The status changes to Activated for This Org or Deactivated for This Org based on the action you selected.
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