You are here:
Configure a Blockout Window for SMS and WhatsApp in Unified Messaging
To increase the chances that your messages are well-received by your customers, set a blockout window for when not to send SMS and WhatsApp messages.
| Available in: Lightning Experience |
| Salesforce Enterprise and Unlimited Editions for Service Cloud AND Enterprise and Unlimited Editions with Marketing Cloud Next Growth and Advanced Editions |
| Not supported in Government Cloud Plus |
WhatsApp blockout windows can only be created if there is at least one WhatsApp Number added with an active Customer Conversation Engagement capability.
- In Setup, in the Quick Find box, enter Unified Messaging.
- Under Settings, search for Blockout Window.
- Click Add New on the list view page.
- Select the Channel.
- Select the Subscription Type.
- Configure the blockout window start and end times and time zone.
- Save your work.
To edit an existing blockout window, select Edit in the dropdown list next to the blockout window you want to modify.
Questo articolo ha risolto il problema?
Facci sapere, così possiamo migliorare!
