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Number Migration in Unified WhatsApp Messaging
If you don’t plan to create a new WhatsApp Business Account or number for Unified WhatsApp, you can migrate an existing one. We accept WABA or number migration from another business service provider, Marketing Cloud Engagement, or Service Cloud. Review these considerations about reusing or migrating phone numbers.
| Available in: Lightning Experience |
Available in:
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| Phone Number Type | Supported for Unified Messaging? |
|---|---|
| Numbers already in use in WhatsApp with another business service provider (BSP) | Yes. See Migrate to Unified WhatsApp. |
| Numbers already in use in a Marketing Cloud Engagement WhatsApp channel, or numbers whose WABA is linked to a Marketing Cloud Engagement WhatsApp channel | Yes. See Migrate to Unified WhatsApp. |
| Numbers already activated in an enhanced WhatsApp channel in Service Cloud (Digital Engagement), or numbers whose WABA is linked to a Service Cloud enhanced WhatsApp channel | Yes. However, the number’s WABA can’t be associated with multiple phone numbers. See Migrate to Unified WhatsApp. |
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