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            Add a Phone Number After WhatsApp Business Account Migration

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            Add a Phone Number After WhatsApp Business Account Migration

            To reduce the downtime associated with migrating a WhatsApp Business Account (WABA) and a phone number at the same time, migrate just the WABA first. When you choose to add a phone number later, template migration can begin within a few hours of WABA migration. If you migrate a phone number with your WABA, template migration can take 1-2 days.

            Required Editions

            Available in: Enterprise and Unlimited Editions for Service Cloud
            Available in: Growth or Advanced Editions Marketing Cloud Next
            Available in: Pro+, Corporate+, and Enterprise+ Editions for Marketing Cloud Engagement

            Migrate a WABA without a Phone Number

            Take the steps to migrate just your WABA.

            1. From Setup, in the Quick Find box, enter Your Numbers, and select Your Numbers.
            2. Click Add Number.
            3. Select Create a WhatsApp Business Account.
            4. Review the next steps, and click Next.
            5. Sign into Meta, and click Continue.
              1. Click Continue.
              2. Select your Business Portfolio, choose whether to create a WABA or select an existing one, and click Next.
              3. Select Add a phone number later, and click Next.
              4. Click Confirm.
              5. On Meta’s confirmation screen, click Finish.
              6. On the Salesforce success notification that appears, click Finish.

            Migrate Your WhatsApp Templates

            You have two options for template migration if you don’t add a phone number right away.

            You can Use the API to migrate your WhatsApp templates. Or, you can ask Salesforce Customer Support to migrate your templates.

            To confirm that your templates completed migration, check your WABA in Meta.

            Migrate a Phone Number to an Existing WABA in Salesforce

            After confirming that your templates have migrated successfully, migrate your phone number.

            1. Ensure that the phone number you wish to migrate is verified in Meta.
            2. From Setup, in the Quick Find box, enter Your Numbers, and select Your Numbers.
            3. Click Add Number.
            4. Select Create a WhatsApp Business Account.
            5. Review the next steps, and click Next.
            6. Sign into Meta, and click Continue.
              1. Click Continue.
              2. Select your Business Portfolio, select the existing WABA that you migrated in the previous set of steps, and click Next.
              3. Select Use a new or existing WhatsApp number. Under Phone Number, select Add a New WhatsApp Number and enter the number.
              4. Enter the verification code that was sent to you, and click Next.
              5. Click Confirm.
              6. On Meta’s confirmation screen, click Finish.
            7. Back in Salesforce, in the setup modal, select your WABA from the WhatsApp Business Account field and select the phone number that you just migrated. Click Finish .
             
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