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Unified WhatsApp Migration
To migrate a WhatsApp Business Account or phone number to Unified WhatsApp, follow these setup steps.
| Available in: Lightning Experience |
Available in:
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- Guidelines for Transferring a WhatsApp Number
To comply with Meta’s requirements and ensure a smooth migration of your WhatsApp number, follow these guidelines. - Considerations and Limitations for Migrating a WhatsApp Business Account or Number
Before migrating your WhatsApp Business Account (WABA) or number, review these considerations and limitations. - Migrate to Unified WhatsApp
Migrate from a business service provider, Marketing Cloud Engagement WhatsApp, or Service Cloud WhatsApp. After migration, your existing message templates are available in Unified WhatsApp. - Add a Phone Number After WhatsApp Business Account Migration
To reduce the downtime associated with migrating a WhatsApp Business Account (WABA) and a phone number at the same time, migrate just the WABA first. When you choose to add a phone number later, template migration can begin within a few hours of WABA migration. If you migrate a phone number with your WABA, template migration can take 1-2 days.
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