Unified WhatsApp Migration

To migrate a WhatsApp Business Account or phone number to Unified WhatsApp, follow these setup steps.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions for Service Cloud Growth or Advanced Editions Marketing Cloud Next Pro+, Corporate+, and Enterprise+ Editions for Marketing Cloud Engagement

• Guidelines for Transferring a WhatsApp Number
  To comply with Meta’s requirements and ensure a smooth migration of your WhatsApp number, follow these guidelines.
• Considerations and Limitations for Migrating a WhatsApp Business Account or Number
  Before migrating your WhatsApp Business Account (WABA) or number, review these considerations and limitations.
• Migrate to Unified WhatsApp
  Migrate from a business service provider, Marketing Cloud Engagement WhatsApp, or Service Cloud WhatsApp. After migration, your existing message templates are available in Unified WhatsApp.
• Add a Phone Number After WhatsApp Business Account Migration
  To reduce the downtime associated with migrating a WhatsApp Business Account (WABA) and a phone number at the same time, migrate just the WABA first. When you choose to add a phone number later, template migration can begin within a few hours of WABA migration. If you migrate a phone number with your WABA, template migration can take 1-2 days.