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将人工审核人员添加到 Agentforce 供应链中的 AI 客服人员任务
在 Agentforce 供应链中,将 AI 客服人员和人工分配到相同任务,以便客服人员完成工作,人工在提交前对其进行审核。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
在 Agentforce 供应链中,将 AI 客服人员和人工分配到相同任务,以便客服人员完成工作,人工在提交前对其进行审核。
| 需要许可证 |
|---|
此功能是 Salesforce 组织外部的工作区,需要 Agentforce 供应链许可证。 要购买 Agentforce 供应链许可证,请联系您的 Salesforce 客户主管。 |
当 AI 客服人员是任务中的唯一被分配人时,它会自动完成任务,无需人工参与。如果您希望人工在提交客服人员的工作之前对其进行检查,请将 AI 客服人员和人工分配到相同任务。客服人员填写请求的字段,然后停止并等待。人工被分配人收到通知,查看客服人员填写的内容,进行任何更正,然后单击完成提交。
在以下情况下使用此方法:
两个被分配人都会显示在任务中。顺序不会影响行为。客服人员总是先运行。

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