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Customize How a Blueprint Runs Based on Criteria with Variants in Agentforce Operations

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Customize How a Blueprint Runs Based on Criteria with Variants in Agentforce Operations

Use variants to adapt a published blueprint for different teams, regions, or scenarios while preserving the original blueprint.

License Required
This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license. To purchase an Agentforce Operations license, contact your Salesforce account executive.

License Required

This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license.

To purchase an Agentforce Operations license, contact your Salesforce account executive.

Enable and Create Blueprint Variants in Agentforce Operations
Turn on and create variants of a standard blueprint that collect the same data but run different stages and tasks based on conditions you define in Agentforce Operations.
Start and Track a Workflow from a Blueprint with Variants
Start a workflow from a standard blueprint with variants. Agentforce Operations automatically selects the matching variant based on the conditions that you defined. Use columns on the Home page to filter and track workflows that Agentforce Operations created from blueprint variants.

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