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            Start and Track a Workflow from a Blueprint with Variants

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            Start and Track a Workflow from a Blueprint with Variants

            Start a workflow from a standard blueprint with variants. Agentforce Operations automatically selects the matching variant based on the conditions that you defined. Use columns on the Home page to filter and track workflows that Agentforce Operations created from blueprint variants.

            Required Editions

            License Required

            This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license.

            To purchase an Agentforce Operations license, contact your Salesforce account executive.

            Starting a Workflow

            You can only start workflows from the standard blueprint, not directly from a variant. When you start a workflow, Agentforce Operations evaluates the variant conditions in the order you published them, and automatically selects the first matching variant. If no variant conditions are met, Agentforce Operations uses the standard blueprint.

            Note
            Note Agentforce Operations evaluates variant conditions once at workflow creation. The system doesn't re-evaluate conditions if workflow field values change later.

            To confirm which blueprint Agentforce Operations used, open the About tab of the workflow.

            Find and Track Variant Workflows

            On the Home page, use the Blueprint ID column to filter workflows created from any set of blueprints. If the selected blueprint is a standard blueprint that has variants, to view all variants, select Include variants.

             
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            Salesforce Help | Article