Set Up Dynamic Due Dates in Agentforce Operations

When dynamic due dates are on, Agentforce Operations recalculates downstream task due dates whenever an upstream task completes late or early. The relative time windows between tasks stay the same. For example, if a task completes two days late and the next task has a three-day window, that task's due date moves forward two days.

When dynamic due dates are off, all task due dates are fixed from the moment the workflow starts and don't adjust based on actual completion times.

Use dynamic due dates when tasks depend on each other sequentially and you expect some schedule changes. Don't use dynamic due dates when downstream tasks have hard calendar deadlines that you want to keep from moving.

Dynamic due dates affect when escalations trigger. If a task due date shifts, Agentforce Operations recalculates escalation times accordingly. For details, see Task Escalation Limits and Considerations in Agentforce Operations.