You are here:
Notification Triggers in Agentforce Operations
Reference the events that trigger email notifications in Agentforce Operations, and which users receive each notification.
Required Editions
| License Required |
|---|
This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license. To purchase an Agentforce Operations license, contact your Salesforce account executive. |
Email Notifications
The following events trigger email notifications. The columns show which users receive each notification.
| Event | Workflow Owner | Workflow Creator | Task Assignee | CC'd User |
|---|---|---|---|---|
| Workflow created | Yes | No | No | No |
| Child workflow created | Yes | No | No | No |
| Approval task starts | No | No | Yes | No |
| Standard task starts | No | No | Yes | No |
| Automation task starts | No | No | No | No |
| Approval task completes | Yes | No | Yes | No |
| Standard task completes | Yes | No | Yes | No |
| Automation task completes | No | No | No | No |
| Task message posted | Yes | No | Yes | Yes |
| Task escalated | No | No | Yes | No |
| Problem reported | Yes | No | Yes | No |
| Workflow paused | Yes | No | Yes, if configured | No |
| Workflow ends | Yes | No | Yes, if configured | No |
Note Automation tasks never trigger notifications. Agentforce Operations automatically sends a
task alert when a task assigned to you becomes overdue. Task alerts are sent once when the task
passes its due date and can't be turned off.
Did this article solve your issue?
Let us know so we can improve!
