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Notification Triggers in Agentforce Operations
Reference the events that trigger email notifications in Agentforce Operations, and which users receive each notification.
Required Editions
| License Required |
|---|
This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license. To purchase an Agentforce Operations license, contact your Salesforce account executive. |
Email Notifications
The following events trigger email notifications. The columns show which users receive each notification.
| Event | Workflow Owner | Workflow Creator | Task Assignee | CC'd User |
|---|---|---|---|---|
| Workflow created | Yes | No | No | No |
| Child workflow created | Yes | No | No | No |
| Approval task starts | No | No | Yes | No |
| Standard task starts | No | No | Yes | No |
| Automation task starts | No | No | No | No |
| Approval task completes | Yes | No | Yes | No |
| Standard task completes | Yes | No | Yes | No |
| Automation task completes | No | No | No | No |
| Task message posted | Yes | No | Yes | Yes |
| Task escalated | No | No | Yes | No |
| Problem reported | Yes | No | Yes | No |
| Workflow paused | Yes | No | Yes, if configured | No |
| Workflow ends | Yes | No | Yes, if configured | No |
Note Automation tasks never trigger notifications. Agentforce Operations automatically sends a
task alert when a task assigned to you becomes overdue. Task alerts are sent once when the task
passes its due date and can't be turned off.
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