Loading
Optimize and Automate Business Processes with Agentforce Operations
Notification Triggers in Agentforce Operations

You are here:

  1. Salesforce Help
  2. Docs
  3. Agentforce Operations

Notification Triggers in Agentforce Operations

Reference the events that trigger email notifications in Agentforce Operations, and which users receive each notification.

Required Editions

License Required

This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license.

To purchase an Agentforce Operations license, contact your Salesforce account executive.

Email Notifications

The following events trigger email notifications. The columns show which users receive each notification.

Event Workflow Owner Workflow Creator Task Assignee CC'd User
Workflow created Yes No No No
Child workflow created Yes No No No
Approval task starts No No Yes No
Standard task starts No No Yes No
Automation task starts No No No No
Approval task completes Yes No Yes No
Standard task completes Yes No Yes No
Automation task completes No No No No
Task message posted Yes No Yes Yes
Task escalated No No Yes No
Problem reported Yes No Yes No
Workflow paused Yes No Yes, if configured No
Workflow ends Yes No Yes, if configured No
Note
Note Automation tasks never trigger notifications. Agentforce Operations automatically sends a task alert when a task assigned to you becomes overdue. Task alerts are sent once when the task passes its due date and can't be turned off.
 
Laddar
Salesforce Help | Article