Report a Problem with a Task in Agentforce Operations
Flag an in-progress task that has an issue so the workflow owner and other stakeholders
know that the task needs attention in Agentforce Operations.
Required Editions
License Required
This feature is a workspace that’s external to your Salesforce org and requires
an Agentforce Operations license.
To purchase an Agentforce Operations license, contact your Salesforce account
executive.
Role or Access Needed
To report a problem with a task in Agentforce Operations:
Log in access
You can only report a problem on a task that's in progress or overdue.
When a task has an issue, report a problem to alert the workflow owner. Reporting a problem
changes the workflow's status to Problem on the Home page so it's visible to anyone tracking the
workflow.
In the navigation sidebar, click Home.
Find the workflow that contains the problematic task and open it.
Open the task that has the issue.
Click Report a problem.
Enter a description of the problem and click Report problem.
The task is flagged with a problem indicator and the workflow's status changes to
Problem on the Home page.
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