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Automate Your Business Processes
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            Get Service Process Details Action

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            Get Service Process Details Action

            Gets product requests and custom attributes associated with a specified submission. This action is used in the fulfillment flow of the service process to retrieve values from attributes and related products on the Attributes & Products tab.

            Required Editions

            Available in: Lightning Experience
            View supported editions.

            In Flow Builder, add an Action element to your flow. In the New Action window, search for your service process name or Service Process Details, and then select the Get Service Process Details action for the service process you want. The action name in the catalog can include the service process name and product ID.

            This is a dynamic action that generates one unique action per Service Process (Product2 record). The resulting action names follow the format: {ServiceProcessName}-{ProductId18}.

            Set Input Values

            Use values from earlier in the flow to set the inputs for the action.

            field description
            Process Type ID Required. The ID of the Case, Incident, or Service Request record associated with the service process.

            Store Output Values

            Each attribute defined for the service process appears as its own output parameter. The label and API name of each output match the attribute configuration for that service process.

            field description
            Related Product Requests The collection of related product requests associated with the service request. Each item includes identifiers and names for the related product request, parent catalog request, and related child product.

            Usage

            This action is a utility action intended for use in the fulfillment flow of the service process. Use it to fetch the values of custom attributes and details of related products added in the product request section on the Attributes & Products tab.

            Limitations

            This action is limited to usage within a flow. It can’t be invoked through other methods such as Apex, REST API, Agentforce, Prompt Studio, or Einstein Bots. While actions can typically be invoked through frameworks such as InvocableActionService, this specific action is restricted to flows.

             
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