Restore a Salesforce Organization to Recover Lost Data

Revert your entire Salesforce organization to a previous state to recover from widespread data corruption or loss. Restore all deletions and changes between snapshots, including records deleted or changed.

Warning Perform this restore task only when widespread data corruption and/or data loss occurred in a production service or a sandbox service.

1. You restore the selected source Salesforce service’s data to itself (source service <AbC>).
2. In the Backups field:
   1. From the CORRECT field drop-down menu, select a backup of source service <AbC> that was produced prior to the date of the widespread data corruption/loss and that you know to contain the correct and complete data.
   2. From the DAMAGED field drop-down menu, select the backup of source service <AbC> that was produced on or after the date of the widespread data corruption/loss and that you know/speculate experienced widespread data corruption/loss.
3. Click Preview Restore.
   The application launches a restore job in which it performs a comparison between the CORRECT backup of source service <AbC> and the DAMAGED backup of source service <AbC> to identify corrupted/lost data. During comparison processing, the UI transfers the user to the Jobs tab > Restore Pre-Process finished page of the restore job (Job ID #<nnnnn>) and presents the job’s initial processing results.