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Automate Your Business Processes with Salesforce Flow
Assign to Queue Element

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Assign to Queue Element

The Assign to Queue element is a marketing completion action that automatically assigns a lead to a queue that you select.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Marketing Cloud Growth or Advanced Edition
Available in: All editions supported by Data 360. See Data 360 edition availability

Considerations

  • This action is available for audience flows only.
  • This action overrides previous assignments. Notes, attachments, and open activities related to the lead aren't reassigned.

Set Input Values

Select the queue from the element settings in Flow Builder.

Input Parameter Description
Queue Represents a routing location where records are assigned for processing by a designated group of users.

Store Output Values

Output Parameter Description
Failed Individual IDs

Provides a comma-separated list of IDs of individuals who failed to trigger this action. Use this information with a fault connector to log, notify, or try again.
 
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