Assign Operating Hours to Service Territories, Service Territory Members, and Work Types

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Assign Operating Hours to Service Territories, Service Territory Members, and Work Types

Assign operating hours to a work type, service territory, or service territory member using the Operating Hours field on the respective record page.

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

On a work type, service territory, or service territory member record page, edit the Operating Hours field.
Tip You can navigate to a service territory member record in any of these ways:
On the service resource record page, find the Service Territories related list, then click the member number.

On the service territory record page, find the Service Territory Members related list, then click the member number for the territory member.
Select a set of operating hours from the list.

Note If you have a set of operating hours with concurrent time slots, assign it to the service territory member. If you assign it to a work type or service territory, the concurrent time slots aren’t available during appointment scheduling.

Note If you don’t assign operating hours to a service territory member, it automatically uses its service territory’s operating hours. And if you don’t assign operating hours to a work type, it’s considered to be always available.
Save your changes.

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