Filter Work Type Groups

Let users schedule appointments faster and with relevant work type groups by applying work type group filters in your appointment flows. Specify a list of comma-separated work type group IDs in the Filter by Work Type Group IDs attribute on the Select Work Type Group flow page. Salesforce Scheduler shows only the work type groups that you specify in the list of work type groups. For example, a customer wants to book an appointment with a banker who has expertise in wealth management and is also fluent in the Spanish language. For this customer, you can only specify work type groups IDs that match the criteria. On the work type group selection page, work type groups appear in alphabetical order.