Usted estĂĄ aquĂ:
Para agregar uno o mĂĄs temas (grupos de tipos de trabajo o tipos de trabajo) a un turno, active el parĂĄmetro Temas mĂșltiples para turnos.
| Disponible en: Lightning Experience. |
| Disponible en: Enterprise Edition y Unlimited Edition |
Para Salesforce Scheduler, utilice Grupos de tipos de trabajo para definir temas. Si la opciĂłn Salesforce Scheduler para Health Cloud estĂĄ activada, utilice Tipos de trabajo para definir temas.
Tras activar el parĂĄmetro, los gestores de territorios y los recursos de servicio pueden definir la disponibilidad de los recursos para estos temas al agregar uno o varios temas a un turno. Salesforce Scheduler mostrarĂĄ los recursos de servicio y las divisiones de horas de servicio en funciĂłn del tema que seleccione el usuario cuando cree una cita.
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