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多資源排程的考量事項
在多資源排程中,主要服務資源會錨定約會且必須標記為必要。主要服務資源是其技巧與約會的技巧需求相符的唯一服務資源。其他必要服務資源會根據其可用性和主要資源的服務區域範圍而與約會比對。未標記為必要的資源會視為選用。
在多資源排程中,主要服務資源會錨定約會且必須標記為必要。主要服務資源是其技巧與約會的技巧需求相符的唯一服務資源。其他必要服務資源會根據其可用性和主要資源的服務區域範圍而與約會比對。未標記為必要的資源會視為選用。
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此表格摘要列出當啟用多資源排程時如何針對不同類型的服務資源完成比對。
| 比對對象 | 主要服務資源 | 必要服務資源 | 選用服務資源 |
|---|---|---|---|
| 技巧需求 | 是 | 否 | 否 |
| 服務區域範圍 | 是 | 是 | 否 |
| 時段中的可用性 | 是 | 是 | 否 |
啟用匿名排程時,Salesforce Scheduler 會自動為約會選取服務資源。因此,即使已啟用多重資源排程,Salesforce Scheduler 也無法將多個資源指派給匿名約會。

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