Manage Appointments with Salesforce Scheduler

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Prerequisites to Enable Capacity-Based Scheduling

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Prerequisites to Enable Capacity-Based Scheduling

Before you use capacity-based scheduling, perform these prerequisites.

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

Verify that none of the Shift Work Topic records have the All Topics Supported field enabled. You can use the scripts in Update Your Shift Work Topics for Capacity-Based Scheduling to update your records.
Use shifts to use capacity-based scheduling. See Manage Shifts in Salesforce Scheduler.
Enable Multiple Topics for Shifts.

Update Your Shift Work Topics for Capacity-Based Scheduling
Prepare your org for capacity-based scheduling by updating the shift work topics.

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