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Hallitse, montako tapaamista voidaan ajoittaa tietylle työvuorolle ja työtyypille. Palveluresurssit voivat hallita tapaamisten määrää työvuoroa kohti asiakkaiden tarpeiden mukaisesti. Aluepäälliköt voivat valita, jaetaanko kapasiteetti työvuoroon työaiheelle vai useille työaiheille.
| Käytettävissä: Lightning Experience. |
| Käytettävissä: Enterprise Edition- ja Unlimited Edition -versioissa |
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