Grant Access Using Hierarchies by Default in New Queues
Determine whether the Grant Access Using Hierarchies setting is enabled by default when
creating a new queue.
Required Editions
Available in: both Lightning Experience and Salesforce Classic
Available in: Professional, Enterprise, Performance,
Unlimited, Developer, and Database.com Editions
User Permissions Needed
To modify sharing settings:
Manage Sharing
When you enable the Grant Access Using Hierarchies setting in a queue, records shared with the
queue are automatically shared with the queue members’ superiors in the role hierarchy. The
org-level setting Grant access using hierarchies by default in new queues controls the default
value of the queue-level setting.
From Setup, in the Quick Find box, enter Sharing Settings, then
select Sharing Settings.
Click Edit in the Organization-Wide Defaults area.
Select or deselect Grant access using hierarchies by default in new
queues.
Save your changes.
This setting doesn't affect existing queues, and you can still modify the individual Grant
Access Using Hierarchies setting on each queue.
Note In installed packages that target API version 66.0 or earlier, included queues have the
Grant Access Using Hierarchies setting disabled. If you want this setting to be enabled for all
queues originating from packages, you can enable the org-level setting and then reinstall the
package.
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