Hvis du vil bruge opkaldscoaching, skal du overveje understøttet funktionalitet, anvendelse, begrænsninger og tilladelser, begrænsninger og andre problemer.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i versionerne Enterprise, Performance, Unlimited og Agentforce 1 Sales Edition med Einstein-samtaleindsigter.
Example
BemærkDenne funktion nedtrækker ikke kreditter for AI-anvendelse, hvis din organisation har Agentforce for Sales, Service eller Industry-tilføjelsesprogramlicens, eller hvis din organisation har Agentforce 1 Edition for Sales, Service eller Industry. Hvis du ønsker flere oplysninger om generativ AI-kreditforbrug, kan du se Metering for Agentforce og Generativ AI-anvendelse. Kreditter kan stadig forbruges af datatjenester i Data 360 og andre relaterede anvendelser.
Understøttelse af sprog og landestandard
Call Coaching understøttes kun officielt på engelsk.
Understøttelse af stor sprogmodel
Opkaldssammendrag og genererende samtaleindsigter understøtter disse modeller.
GPT 4 Omni (GPT-4o)
Begrænsninger og tilladelser
Einstein understøttes ikke i Experience Cloud eller Government Cloud.
Organisationer er begrænset til 8 aktive opkaldskompetencer.
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