Skapa flöden och använd REST API och Apex för att få information om samtalsinsikter och samtalssammanfattningar. Detta kan inkludera information om kundutmaningar, konkurrenters omnämnanden och eventuella egna insikter som du har konfigurerat.
| Tillgängliga i: Lightning Experience |
| Tillgängligt i Einstein Konversationsinsikter, som finns i utgåvorna Starter, Pro, Enterprise, Performance, Unlimited och Agentforce 1 Sales |
Med åtgärden Hämta konversationsintelligens kan du få information om element för konversationsintelligens. Detta inkluderar samtalssammanfattningar och olika samtalsinsikter, inklusive automatiska insikter, nyckelordsinsikter och genererande insikter. Mer information om automatiska insikter finns i Einstein Konversationsinsikter.
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