連線 Gong 以開始將通話文字記錄匯入至 Einstein 對話洞察。將 Gong 與立即可用的工作人員搭配使用,例如「商機培養」工作人員、銷售管理工作人員,以及 Salesforce AI 提供的其他工作人員。
必要版本
提供版本：Lightning Experience
適用於 Einstein Conversation Insights,提供版本為 Starter、Pro、Enterprise、Performance、Unlimited 及 Agentforce 1 Sales Edition
若要與 Gong 整合,請進入 Salesforce Go,在「功能」下方輸入 Einstein 對話洞察。在「連線文字稿提供者」區段中,針對「Gong」設定按一下「移至設定」,然後遵循從 AppExchange 安裝受管理封裝所提供的步驟。
如需設定 Gong 的詳細資料,請參閱 設定 Gong 整合。您也可以要求匯入在 Gong 連線至 Salesforce 之前建立的通話文字記錄。
每天會處理來自 Gong 的新文字稿一次。通話文字記錄和相關洞察可與新的視訊通話和視訊通話參與者記錄搭配使用。
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