Loading
Salesforce Enforces New Security Requirements in Summer 2026Read More
Add Intelligence to Your Apps
Empty Predictions

Empty Predictions

Let’s say you build a prediction and get no prediction scores. Explore a possible reason.

You predict a number field that defaults to 0, and you use all records as examples.

When you select Use all records that have a value on a numeric prediction (Beta), Einstein provides scores only for records that don’t have a value for the predicted field.

Note
Note This feature is a Beta Service. Customer may opt to try such Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at Agreements and Terms.
Default example set for numeric prediction

If the predicted field has a default value of 0, no records remain to be scored. Edit your prediction to use specific records as examples instead, and set your condition logic to include only records that have a value not equal to 0 for the predicted field. Build your prediction again, and scores usually are available within 24 hours.

Filtered example set for numeric prediction
If the numeric predicted field defaults to...And your examples are set to...Your prediction results are...
Null Default (Use all records with a value for the predicted field) Populated (Einstein provides scores on records)
0 Default (Use all records with a value for the predicted field) Empty (Null; Einstein has no records left to score)
0 Only include records that don’t have a 0 value for the predicted field Populated (Einstein provides scores on records)
 
Loading
Salesforce Help | Article