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En Salesforce Classic, puede crear cuatro tipos diferentes de plantillas de email: texto, HTML con membrete Classic, personalizado y Visualforce. Todas estas plantillas de email pueden incluir texto, campos de combinación y archivos adjuntos.
| Permisos de usuario necesarios | |
|---|---|
| Para crear o cambiar plantillas de email con formato HTML: | Modificar plantillas en formato HTML |
| Para crear o cambiar plantillas de email con formato Visualforce: | Personalizar aplicación |
| Para crear o cambiar carpetas con plantillas públicas de email: | Gestionar plantillas de email de Classic públicas |
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