Completion Statuses in Enablement Analytics
Prebuilt Enablement reports and dashboards show status values for programs, outcomes, milestones, and exercises.
Required Editions
| Available in: Lightning Experience |
| Enablement is available in Developer Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: Enterprise, Performance, Unlimited, and Einstein 1 Sales Edition Editions for an additional cost |
| Enablement Lite is available with Sales in: Enterprise, Performance, and Unlimited Editions |
| Partner Enablement is available in Developer Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: Enterprise, Performance, and Unlimited Editions for an additional cost. A supported PRM add-on license is required. |
Program Completion Statuses
| Completion Status | What the Status Tells You About the Program |
|---|---|
| Not started | Users have made no progress toward any program items, or the program’s start date is in the future. |
| On track | Users started the program and haven’t completed all program items, but the program’s due date is in the future. |
| Behind | Users started the program and haven’t completed all program items, but the program’s due date is in the past. |
| Completed on time | Users completed all program items before or on the program’s due date. |
| Completed late | Users completed all program items but at least one item was completed after the program’s due date. |
Outcome and Milestone Completion Statuses
| Completion Status | What the Status Tells You About the Outcome or Milestone |
|---|---|
| Not completed | Users haven’t completed the outcome or milestone yet, but the item’s due date is today or in the future. |
| Behind | Users haven’t completed the outcome or milestone yet, but the item’s due date is in the past. |
| Completed on time | Users completed the outcome or milestone on or before the item’s due date. |
| Completed late | Users completed the outcome or milestone, but the item’s due date is in the past. |
| Overdue | Users haven’t completed the outcome or milestone, but the program due date is in the past. |
| No longer tracking | Users haven’t completed the outcome or milestone, and more than 30 days have passed after the program’s due date. |
In most cases, outcomes and milestones with the Behind or Overdue status are still tracked for up to 30 days after the program’s due date. Then, the status changes to No longer tracking, except in these two cases.
- The outcome or milestone uses an Einstein Conversation Insights (ECI) object, in which case progress is tracked only until the outcome’s or milestone’s due date.
- Your company contacted Salesforce Customer Support to change the number of days that milestones and outcomes are tracked beyond the program’s due date.
Exercise Completion Statuses
| Completion Status | What the Status Tells You About the Exercise |
|---|---|
| Not completed | Users haven’t completed the exercise yet, but the exercise’s due date is today or in the future. |
| Behind | Users haven’t completed the exercise yet, but the exercise’s due date is in the past. |
| Completed on time | Users completed the exercise on or before the exercise’s due date. |
| Completed late | Users completed the exercise, but the exercise’s due date is in the past. |
| Overdue | Users haven’t completed the exercise, but the program’s due date is in the past. |
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