You can modify some details of a published program even after users start taking it. For some simple changes to names, titles, and descriptions, you can edit and save the program without disrupting the user experience or the integrity of your analytics. Other changes require you to remove users and unpublish programs, which can be disruptive.
| Available in: Lightning Experience |
| Enablement is available in Developer Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: Enterprise, Performance, Unlimited, and Einstein 1 Sales Edition Editions for an additional cost |
| Enablement Lite is available with Sales in: Enterprise, Performance, and Unlimited Editions |
| Partner Enablement is available in Developer Edition with a limited number of add-ons. It is also available with Sales, Service, or the Salesforce Platform in: Enterprise, Performance, and Unlimited Editions for an additional cost. A supported PRM add-on license is required. |
For these types of edits to published Enablement programs, users receive your changes after you save. The changes don’t disrupt your analytics.
What if you want to edit a part of a published Enablement program other than the titles and descriptions of the program, outcome, milestones, and exercises? These types of changes can be more disruptive to the user experience and the integrity of your analytics. Review the options available for handling these types of changes.
To avoid disrupting analytics for these types of changes, we recommend that you let currently enrolled users complete the program. Then, retire the program, and start a new program with the updated details and a new set of users. The new program has separate analytics.
Alternatively, you can edit the program for these types of changes at the same time that users are taking it, which disrupts your analytics. In this case, users only receive the changes after you remove users, unpublish the program, make your changes, republish the program, and add users back. These steps remove any program progress made by users who are still taking the program. Analytics from users who completed the program are no longer retained.
However, in some cases, editing a published program can be worth the extra work.
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