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Salesforce 管理员可以运行远程连接分析器 - Microsoft 提供的免费基于 Web 的工具 - 来确认 Salesforce 管理员及其 Exchange 管理员是否已成功设置适用于 Microsoft Exchange 的 Lightning Sync。或者，如果 Lightning Sync for Microsoft Exchange 成功同步代表的项目，但突然停止，管理员可以运行远程连接分析器。使用提供的参数运行 Lightning Sync 的测试。
| 可用于同步记录：Salesforce Classic、Lightning Experience 和 Salesforce 移动应用程序 |
| 可从以下位置进行设置：Salesforce Classic 和 Lightning Experience |
| 适用于：Professional、Enterprise、Performance、Unlimited和Developer Editions with Sales Cloud、Service Cloud 和 Lightning Platform |
| 所需用户权限 | |
|---|---|
| 要获取运行测试所需的参数： | 对贵公司 Microsoft® Exchange 服务器的管理访问权限 |
在运行远程连接分析器之前，请确保您已选择首选连接方法，以便 Exchange 和 Salesforce 可以通信。在完成这些任务后等待几分钟，让 Exchange 服务器处理您所做的更改。否则，远程连接分析器可能会显示失败的测试汇总，即使您已正确配置设置。
远程连接分析器会检查 Salesforce 组织与 Exchange 服务器之间的几个连接点。测试完成后，Microsoft 会提供描述连接状态的摘要。
| 目标邮箱电子邮件地址 | 您设置为由 Lightning Sync 服务帐户模拟的销售代表的电子邮件地址 |
| 服务帐户用户名（域\用户名或 UPN） | 您为 Lightning Sync 设置的服务帐户域\用户名或 UPN |
| 服务帐户密码 | 您为 Lightning Sync 设置的服务帐户密码 |
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