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Richten Sie einen Servicekanal für Ihren Bot für Vertriebsinteressenten ein, der Ihre eingehenden potenziellen Kunden in Lead-Arbeitsdatensätze umwandelt. Auf diese Weise kann Omnikanal die Leads Ihres Bots an Vertriebsmitarbeiter weiterleiten.
| Verfügbarkeit: Lightning Experience |
| Verfügbar in Sales Engagement, das in Sales in Performance, Einstein 1 und Unlimited Edition enthalten ist, und gegen Aufpreis in der Professional und Enterprise Edition. Sales Engagement ist auch in Service und Lightning Platform gegen Aufpreis verfügbar. |
| Erforderliche Benutzerberechtigungen | |
|---|---|
| Einrichten des Omnikanals: | Anwendung anpassen |
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