See Deal Engagement at a Glance in Pipeline Inspection

When you add the Activity column to your Pipeline Inspection view, you can gauge engagement levels at a glance in an easily scannable heatmap view. The heatmap tracks inbound and outbound interactions such as calls, events, and emails. Outbound entries reflect engagements initiated by you, the seller, while inbound entries reflect customer-initiated engagement from your contacts, leads, or opportunities.

These types of activities are tracked in the heatmap. Some activities only get counted when they’re outbound. Manually created or manually logged tasks such as To-Do List items aren’t tracked in the heatmap, but they remain visible in your activity timeline and in the Activity tab on the side panel.