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To stop a Lead Nurturing agent from engaging with a specific prospect that you own, go to the Activity Timeline on the prospect record. Then choose Cancel Agent Outreach next to the next scheduled Lead Nurturing agent email.
| Available in: Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales and Einstein for Sales. |
| User Permissions Needed | |
|---|---|
| To edit or reschedule an Agentforce Lead Nurturing email to a prospect: | Use Agentforce SDR App AND Sales Engagement User OR Sales Engagement Cadence Creator AND Ownership of the prospect OR Configure Agentforce SDR App |
| To cancel an Agentforce Lead Nurturing email to a prospect: | Use Agentforce SDR App AND Ownership of the prospect OR Configure Agentforce SDR App |
| To deactivate an Agentforce Lead Nurturing agent: | Configure Agentforce SDR App |
To edit a scheduled email, go to the Activity Timeline for the prospect and choose Edit from the Action menu next to the email.
To reschedule a Lead Nurturing agent email, go to the Activity Timeline for the prospect and choose Change Date from the Action menu next to the email.
To cancel all Lead Nurturing agent outreach, your manager or Salesforce administrator can deactivate the Lead Nurturing agent in Agentforce Builder.
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