Agentforce Sales Management Billing and Usage

Orgs with an Agentforce for Sales, Service, or Industry add-on license, or Agentforce 1 Edition for Sales, Service, or Industry, receive a daily allowance of 100 free LLM gateway calls per licensed user before drawing down credits.

The 100 LLM gateway call limit is pooled across your entire org and not tracked per individual user. For example, 100 LLM gateway calls per day * 10 users = 1000 cumulative LLM call limit per day.

If your org exceeds this daily limit, Salesforce reserves the right to apply Flex Credits to cover the excess at standard multipliers. For more information on generative AI credit consumption, see Metering for Agentforce and Generative AI Usage.

Credits can be consumed by data services in Data 360 and other related usage.

Usage of this feature is either metered or unmetered, depending on the permissions assigned to the interacting user. Unmetered usage applies if a user has the Unmetered User-Based AI permission.

Usage of this feature is either metered or unmetered, depending on the permissions assigned to the interacting user. Unmetered usage applies if a user has the Unmetered User-Based AI permission.

Usage is determined by the number of standard actions called by the agent in a text conversation. Currently, every standard action called by the agent is metered as one standard action, irrespective of the number of tokens processed.

Standard agent actions are actions that are available out-of-the-box. To check the list of Standard actions, see Standard Action Reference.

Note Use of some standard agent actions require that a subscription is purchased for each user that accesses these actions, such as a subscription to Agentforce for Sales add-on or Agentforce for Service add-on. To determine which subscription is required for such standard actions, see Standard Action Reference at Standard Action Reference. While this requirement isn’t technically enforced yet, users who don’t have the required add-on license loses access to such actions for which they don’t have a license when the requirement is enforced.

Usage is determined by the number of custom actions called by the agent in a text conversation. Currently, every custom action called by the agent is metered as one custom action, irrespective of the number of tokens processed.

Usage is calculated based on two factors: the number of direct requests to the LLM through the LLM gateway, and whether the gateway uses a Bring Your Own Large Language Model (BYOLLM).

Each starter prompt includes the processing of up to 2,000 tokens. Prompt usage is counted in chunks of 2,000 tokens, rounded up. Prompts that exceed this limit are metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens is metered as 4 prompts.

Tokens are units of data processed by the AI models.

Standard Prompts

Basic Prompts

Advanced Prompts

Usage is calculated based on two factors: the number of direct requests to the LLM through the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply.

All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit are metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens is metered as 4 prompts.

Tokens are units of data processed by the AI models.