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Data Types and Information Exchanges
Salesforce Maps processes the various data types to support mapping and scheduling. Salesforce Maps treats Record and Organization IDs as ephemeral data within Salesforce S3 requests and never sends them to third parties.
| Term | Description |
|---|---|
| Addresses | The location details of a place, such as street, city, and postal code. |
| Appointments | A scheduled time at a location, including the expected duration. |
| Locations | The precise latitude and longitude coordinates of a place. |
| Polygons | A mathematical representation of a geographical area. |
| Record metadata | Numerical weights assigned to a record, such as priority or urgency. |
| Route metadata | Numerical weights that define a routing solution, such as the minimum time between locations. |
Summary of information exchanges
Every request that Salesforce Maps sends includes the Salesforce Organization ID.
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- Auto Assignment: Requests include Record IDs, Geographical IDs, and Locations.
- Data Layers: Requests use Geographical IDs to return Polygons, Locations, and Business Data.
- Routing and Scheduling: Requests include Record IDs, Shifts, Locations, Appointments, Travel Mode, and metadata.
- Images: Requests use visualization metadata and polygons to return PNG images.
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