Add Media Files

Upload and manage audio files within the media library to use for your voice interactions and prompt configurations.

User Permissions Needed
To manage contact center media files:	Agentforce Contact Center Admin (Salesforce Voice) Permission Set

From Setup, in the Quick Find box, enter Voice, and then select Media Management.
In the Media Library tab, click Add Media File.
Upload your file using one of the following methods:
- Upload File — Click Browse and select a local .mp3 or .wav file.
- Drag and Drop — Drag a file directly into the upload area.
- sUpload via URL — Paste a publicly accessible URL to an .mp3 or .wav file. Salesforce downloads and stores the file automatically.
Note You can upload media files up to 5MB.
In the Add media file page, agree with the consent.
After the file passes validation, enter the file metadata:
- Media File Label (Required)- Enter a unique label for the file. The name is auto-populated from the file label and can be edited. Maximum 100 characters. Letters, numbers, spaces, hyphens, and underscores only. Special characters (/, \, #, %, ?) aren't supported. The label is case-insensitive — for example, holdmusic and HoldMusic are treated as duplicates.
- Language (Optional)- Select a language from the dropdown to help organize and filter files in the Media Library.
Save your changes.

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