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Create a Custom Trunk
Set up your voice connection exactly the way you want it, with complete control over trunk configuration, inbound routing, and outbound termination settings.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To set up a trunk: | Agentforce Contact Center Admin (Salesforce Voice) permission set Learn how to view permissions in this permission set. |
- From Setup, use Quick Find to open Trunks.
- Click New Trunk.
- Select the trunk type as Custom.
- Under trunk details enter a name for your trunk.
- For Salesforce Media Region, select a region closest to your carrier.
- By default, the Protocol is set to Transport Layer Security (TLS) .
- For SIP ACL IP Address, enter the IP addresses or Classless Inter-Domain Routing (CIDR) ranges that your carrier uses to send SIP traffic. Separate multiple entries with commas (for example, 192.168.1.2, 192.168.1.3/24).
- In the Inbound section, the SIP address is set to sip.salesforce.com. This is the address your carrier must route your inbound calls to. Make a note of this address.
- Optionally, if you want Salesforce to verify your carrier's identity on inbound calls, turn on Authentication and enter a username and password.
-
In the Outbound section, for SIP Termination, add one or more
endpoints where Salesforce routes outbound calls. Enter a host (Fully Qualified Domain Name
(FQDN) or IP address of your carrier's SIP endpoint) and a port (example, 5060 or 5061). To add
more termination endpoints, click
.
-
Optionally, under Custom Headers, add key-value pairs to include in outbound SIP messages.
Enter a key (example, X-Client-ID) and a value (for example, CID-99283). To add more headers,
click .
- If your carrier requires Salesforce to authenticate for outbound calls, turn on digest authentication and enter the username and password.
- Click Submit.
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