Compliance

STIR/SHAKEN

If you're making outbound calls through your Bring Your Own Carrier trunk, here's what you need to know: Salesforce doesn't handle STIR/SHAKEN attestation for those calls—that's your carrier's responsibility.

Note

Calls from Salesforce-managed numbers automatically get Full Attestation (A). But if you're using Bring Your Own Carrier numbers, your attestation level depends on what your carrier assigns. We recommend reaching out to your carrier to make sure your outbound calls are getting the highest attestation level they can provide.

Emergency Services

Salesforce routes emergency calls originating from Bring Your Own Carrier trunks to the carrier. However, additional setup with your carrier is required to ensure emergency calling works correctly. Getting the call routed correctly, providing accurate location information, and making sure it reaches the right emergency dispatcher (PSAP) is your carrier's responsibility.

If you're switching from Salesforce-managed numbers to Bring Your Own Carrier numbers, any emergency services setup you had in AFCC (including RedSky integration) doesn't carry over to your Bring Your Own Carrier carrier. You'll need to contact your carrier directly and give them the exact physical address where each phone number is being used. This is really important—without accurate location info, emergency responders might not be able to find you in an emergency.