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            Delete a Custom Media File

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            Delete a Custom Media File

            Permanently remove media files from your Media Library when they are no longer associated with any media labels.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            Available in: Agentforce Contact Center with Salesforce Voice
            Available in: Enterprise, Unlimited, and Developer Editions
            User Permissions Needed
            To manage media:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. From Setup, in the Quick Find box, enter Voice, and then select Media Management.
            2. In the Media Library tab, find the file you want to delete.
            3. Click Delete.
            4. In the confirmation dialog, confirm the deletion.
             
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