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            Edit Default Media Label

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            Edit Default Media Label

            Update the audio file associated with a default media label in your voice service settings.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            Available in: Agentforce Contact Center with Salesforce Voice
            Available in: Enterprise, Unlimited, and Developer Editions
            User Permissions Needed
            To manage media files: Agentforce Contact Center Admin (Salesforce Voice) Permission Set
            1. From Setup, in the Quick Find box, enter Voice, and then select Media Management.
            2. In the Default Media Labels section, find the label and click Edit.
            3. Select a different media file from the dropdown.
            4. Click Save.
             
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            Salesforce Help | Article