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Prevent your organization's phone number from being displayed to customers on outbound calls. When you mask the number, call recipients see Private or Anonymous instead of your company's number. Use this to meet privacy regulations and protect the identity of service reps in sensitive roles, such as HR, Legal, or Debt Collections.
This article applies to:
Salesforce Voice (Native Telephony)
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To set up a trunk: | Agentforce Contact Center Admin (Salesforce Voice) permission set Learn how to view permissions in this permission set. |
When you turn on number masking, all outbound calls from your org won’t display the number.
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