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            Port a Voice Number

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            Port a Voice Number

            Transfer existing US and Canadian long code or toll-free numbers to seamlessly manage your voice communications. Submit a formal port-in request with the required authorization documents to initiate the transfer process. Track the status of your numbers through automated notifications, from initial submission to final activation.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To port a voice number:

            Agentforce Contact Center Admin (Salesforce Voice)

            Learn how to view permissions in this permission set.
            1. Get a number lease for the number type that you want to port - 10-digit long code and/or toll-free. After getting the number lease, it takes up to eight hours for the information to be updated in the Salesforce system.
            2. From Setup, use Quick Find and go to Communication Channels.
            3. From the Numbers tab, click Add External Number.
            4. Click Port Number.
            5. Go through the information on the screen and click Next.
            6. Select a country and then enter your number. You don’t need to add your country code with the number.
              Add phone number without the country code.
            7. Click Submit.
            8. Your number is queued for porting. To complete the process, you must submit documentation. You will receive an email with the details of the documentation to be submitted. Reply to the email and attach all required documentation. The porting process takes about two weeks to complete.

            After your number is successfully ported, create and configure a PSTN voice channel  to make and answer calls from your ported number from Agentforce Contact Center.

             
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