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Administratoren können die Audiowiedergabe direkt in Salesforce über die Registerkarten "Mediathek" und "Medienbezeichnungen" in der Vorschau anzeigen und Dateien lokal herunterladen.
| Unterstützte Editionen anzeigen. |
| Erforderliche Benutzerberechtigungen | |
|---|---|
| Anzeigen einer Vorschau und Herunterladen von Mediendateien: | Berechtigungssatz "Agentforce Contact Center Admin (Salesforce Voice)" (Agentforce-Kontaktcenter-Administrator) |
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