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Preview and Download Media Files

Preview and Download Media Files

Admins can preview audio playback directly within Salesforce across the Media Library and Media Labels tabs, as well as download files locally.

Required Editions

View supported editions.
User Permissions Needed
To preview and download media files: Agentforce Contact Center Admin (Salesforce Voice) Permission Set
  1. From Setup, in the Quick Find box, enter Voice and then select Media Management.
  2. To preview audio, click any media file or media label entry to open the Audio Preview player. Use player controls to play/pause, adjust volume, change playback speed, or scrub forward/backward.
  3. To download the media file, in the Media Library tab, locate the file card, and select Download.
 
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Salesforce Help | Article