Loading
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Configure Speech-to-Text Model

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Configure Speech-to-Text Model

            The speech-to-text model determines how spoken audio is processed and transcribed during voice interactions.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            Available in: Agentforce Contact Center with Salesforce Voice
            Available in: Enterprise, Unlimited, and Developer Editions

            To configure the speech-to-text model at the organization level.

            1. From Setup, use Quick Find to go to Speech-to-text model setting.
            2. Select the model from the list.
              • Low Latency Speech Model
              • Universal Speech Model
             
            Loading
            Salesforce Help | Article