El modelo de voz a texto determina cómo se procesa y transcribe el audio hablado durante las interacciones de voz.
Ediciones necesarias
Este artículo se aplica a:
Salesforce Voice (telefonía nativa)
Disponible en: Centro de contacto Agentforce con Salesforce Voice
Disponible en: Enterprise Edition, Unlimited Edition y Developer Edition
Para configurar el modelo de voz a texto a nivel de la organización.
Desde Configuración, utilice Búsqueda rápida para ir a Configuración de modelo de voz a texto.
Seleccione el modelo de la lista.
Modelo de voz de baja latencia
Modelo de voz universal
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