Le modèle parole-texte détermine comment le son parlé est traité et transcrit pendant les interactions vocales.
Éditions requises
Cet article s'applique à :
Salesforce Voice (téléphonie native)
Disponible avec : Centre de contact Agentforce avec Salesforce Voice
Disponible dans : Enterprise Edition, Unlimited Edition et Developer Edition
Pour configurer le modèle parole-texte au niveau de l'organisation.
Dans Configuration, utilisez la Recherche rapide pour accéder au paramètre Modèle de synthèse vocale.
Sélectionnez le modèle dans la liste.
Modèle de parole à faible latence
Modèle de parole universel
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